F.A.Q
Have Questions?
Read through some common questions clients ask us. If you still have questions contact us and we will be happy to answer any additional questions you have.
COMMON QUESTIONS
Frequently Asked Questions
Data Moose isn’t a CRM—it’s a connector that enhances and integrates CRMs, ERPs, finance tools, and donor data systems into a single AI-ready database. This means Data Moose could actually partner with (rather than compete with) companies like Salesforce, Blackbaud, and Bonterra to make their solutions better.
  • “Your CRM is only as good as your data.” Data Moose ensures pristine, unified, AI-ready data across all nonprofit systems.
  • “Data Moose transforms nonprofit data chaos into clarity.” We clean, deduplicate, and harmonize data so nonprofits can maximize their existing tools (Blackbaud, Salesforce, QuickBooks, etc.).
  • “CRMs manage relationships, but Data Moose powers the data behind them.” CRMs need clean data to provide insights—Data Moose ensures they have it.

Data Moose provides hosted data warehouses. Everything we do is based on the SKY API, and the data model includes the available fields. Our hosted data warehouses allow users to build custom reports, integrate with other systems, or just have the peace of mind knowing your data is backed up and fully within your control.

The good news is that if you are 100% satisfied with canned reports you wouldn’t! But institutions that need complex custom reporting through Power BI, Tableau, and F9,or integration with external data sets, will need to transition to a fully API powered approach. Data Moose simplifies and de-risks this process by automatically populating a refreshed data warehouse on a hosted server that your organization controls.

Not Currently. Data Moose connects through SKY API in a read-only direction into a data warehouse. We do not write back. In theory, your developers could use our data as the basis of an integration, but your technology team would need to work out how to write back the data.

Pricing is based on number of users. Your account representative can quote you a specific amount based on your current and future needs.

Once we receive a signed agreement from you, we will start provisioning your hardware. While we are provisioning your hardware, you will connect your environment to our Marketplace application and authorize us to access your data. Once the provisioning is done and authorization has been given, we will start the initial load of your data. Based on the size of your data, the initial import can take anywhere from a couple of hours to several days for large data sets with millions of records. Ongoing updates only synchronize the changes, so they are much smaller and take place on an automated schedule, keeping a fresh copy of your data available when you need it.

Data Moose future-proofs your data warehouse by conforming to preferred data access methodology. APIs allow software vendors to create a highly secure gateway into your database, while conforming to computing best practices. By adopting this same approach, Data Moose can ensure that your custom reports, integrations, and analytics will continue to work for the foreseeable future.

All clients use a hosted SQL Express database on a Windows server that we provision. Data Moose utilizes OVH Data Centers. Clients connect using a highly secure VPN tunnel and may use this server however they wish, including installing and running analytic and reporting tools. As part of implementation, Data Moose can upgrade SQL Express to a client’s full version of SQL Server.

Each customer’s data in our cloud resides on a dedicated server with its own network, switch, and firewall. For added security, we require end user connections to be maintained within an SSL VPN utilizing 8192-bit Military Grade RSA key encryption. In plain English, our team of network professionals creates a secure point-to-point connection between our servers and yours using a private VPN. Data Moose does not provide any data to the public and our servers are not available on the public internet. In terms of Blackbaud data access, Data Moose is based entirely on the highly secure SKY API conforming to Blackbaud’s most recent, and strictest, security guidelines.

Absolutely! We believe that your server, like your data, should be yours to control. Feel free to connect to other data sets in SQL, install your fully licensed SQL Server, and even download analytics software like Tableau or Power BI.

It is your warehouse. It is up to you. We keep it full of the freshest data and you can bring in outside data as you like.

Good news, we have a white labeled integration. Reach out to your Infor sales representative for details.

Data Moose maintains a 7-day* running back-up of your data warehouse, and in the highly unlikely event of a disaster, we would only need to synchronize database changes that took place since the last backup.  If something were to happen to our primary data center, we failover to a new location.  *Longer times available

Each client may define a time and frequency for automated data warehouse synchronization. We have some clients updating every few hours, but most find that once a day may be all they need. Whatever your needs, Data Moose will accommodate. The choice is yours.